Home :: Shipping

Shipping

Ordering

If an item is not in stock we will notify you when it becomes available.
You can currently order by Email or Post. See our Contact Us page for details.

Payment Methods

Paypal: info@abergreen.co.uk

Cheque made payable to: Abergreen Horticulture Ltd
Cash can be sent recorded delivery or deposited into our Royal Bank of Scotland account

All goods include UK VAT at 17.5%

Carriers Used (UK)

Standard item are shipped via TNT. Delivery time 24-48hrs

Special delivery including Sat and before 12 noon available on request

Carriers Used (Export)

Service for Europe and outside Europe the best carrier for the destination will be used

Postage Charges (UK)

The following charges apply when ordering:

Larger 'Recycler' systems come with free delivery.

Charge including packaging	Cost	Delivery Time	Courier
Small Items (Irrigation Fittings)	£6.95	1-3 Days	Royal Mail Recorded Delivery
Standard Items Up to 10Kg	£6.95	24 HRS to 48 HRS.	Royal Mail/TNT
Larger Items Above 10Kg	£9.95	24 HRS to 48 HRS.	TNT
Heavy Items (Soil, Clay Pebbles)	£4.95 per item	24 HRS to 48 HRS.	TNT

Please contact us if you have not received your parcel within 7 working days

Postage Charges (Export)

Charges will be given via email and starts at £9.95

Items over 5Kgs will be £19.95

Price will be quoted on weight of parcel and will be sent by the best carrier for the destination

Delivery time will be 14 to 21 days

Please contact us if your parcel has not been received within 28 days

Delivery Instructions

Orders without credit card will be prepared and dispatched as soon as your payment has been received and banked

Your goods will be delivered to the address on the order form

In the case of Credit card orders the items will only be delivered to the registered address associated with that card

We must have your full postcode and telephone number

Receiving Orders (UK)

Goods should be with you within 3-5 working days

If goods do not arrive within 7 working days please notify us immediately

All goods must be inspected upon reciept

Damaged deliveries must not be accepted

If you accept damaged goods from the delivery company they are non-refundable

Receiving Orders (Export)

Goods in stock will be despatched within 3 working days

Goods should be with you within 14 to 21 days

If goods do not arrive within 21 days please notify us immediately

Returns

If on receipt the goods are faulty then please take the following steps:

Please email returns@abergreen.co.uk to arrange any returned items

Please pay the return postage and send back by recorded delivery so you have a proof of posting

Any faulty/missing system parts will be replaced and sent out within 3 working days

If the item is in stock we will replace it immediately. If not we will give a credit note or a refund with postage

Postage will not be charged on replacement/repair of faulty goods

If on receipt you are not happy with your goods please take the following steps:
Email returns@abergreen.co.uk to inform us of your complaint

Goods must be returned unused and in the same condition as they were received

Guarantee

If you are not satisfied with any of our products,
please email returns@abergreen.co.uk within 14 days to resolve your complaint

You MUST contact us before returning any item

Please send returned products back unused and in the condition they were received

Systems that have been used will not be refunded

We will not replace any products after 2 months

If product cannot be repaired or replaced we will give you credit note or a refund

Larger systems that require partial customer construction will not be refunded if partially or wholly constructed