Ordering
If an item is not in stock we will notify you when it becomes available.
You can currently order by Email or Post. See our Contact Us page for details.
Payment Methods
PayPal deposits can be sent to info@abergreen.co.uk
Cheque made payable to: Abergreen Horticulture Limited
Cash can be sent recorded delivery or deposited into our Royal Bank of Scotland account
All goods include UK VAT at 15%
Carriers Used (UK)
Standard item are shipped via Royal Mail First Class delivery. Delivery
time 1-3 days
Large orders and heavy items shipped via TNT courier. Delivery time 24-48 hours
Carriers Used (Export)
Service for Europe and outside Europe the best carrier for the destination will be usedPlease email for details
Postage Charges (UK)
The following charges apply when ordering:
|
Charge including packaging |
Cost |
Delivery Time |
Delivery Service |
|---|---|---|---|
|
Standard Delivery |
£5.95 |
1-3 Days |
Royal Mail |
|
Large or Heavy Items |
£10.95 |
24 HRS to 48 HRS. |
TNT |
Please contact us if you have not received your parcel within 7 working days
Postage Charges (Export)
Charges will be given via email and starts at £9.95
Items over 5Kgs start at £19.95
Price will be quoted on weight of parcel and will be sent by the best carrier for the destination
Delivery time will be 14 to 21 days
Please contact us if your parcel has not been received within 28 days
Delivery Instructions
Orders by cheque will be prepared and dispatched as soon as your payment has been received and banked
Your goods will be delivered to the address on the order form
In the case of credit card orders the items will only be delivered to the registered address associated with that card
We must have your full postcode and telephone number
Receiving Orders (UK)
Goods should be with you within 3-5 working day. Generally 24-48 hours.
If goods do not arrive within 7 working days please notify us immediately
All goods must be inspected upon reciept
Damaged deliveries must not be accepted
If you accept damaged goods from the delivery company they are non-refundable
Receiving Orders (Export)
Goods in stock will be despatched within 3 working days
Goods should be with you within 14 to 21 days
If goods do not arrive within 28 days please notify us immediately
Returns
If on receipt the goods are faulty then please take the following steps:
Please email
returns@abergreen.co.uk
to arrange any returned items
Please pay the
return postage and send back by Royal Mail Recorded Delivery so you have a
proof of posting
Any faulty/missing
system parts will be replaced and sent out within 3 working days
If the item is in
stock we will replace it immediately. If not we will give a credit
note or a refund with postage
Postage will not be charged on replacement/repair of faulty goods
Email returns@abergreen.co.uk to inform us of your complaint
Goods must be returned unused and in the same condition as they were received
Guarantee
If you are not
satisfied with any of our products,
please email
returns@abergreen.co.uk
within 14 days to resolve your complaint
You MUST contact us before returning any item
Please send
returned products back unused and in the condition they were
received
Systems that have been used or partially constructed will not be refunded
We will not replace any products after 2 months
If the product cannot be repaired or replaced we will give you credit note or a refund
